FBN Unveils Fully Automated Branch


First Bank of Nigeria Ltd. has unveiled its first fully automated branch, called FirstBank Digital Experience Centre for customers.

The Chief Executive Officer of FirstBank, Dr Adesola Adeduntan, in a statement said the digital experience centre would afford customers the opportunity to carry out various banking activities on their own without interacting with anyone.

He said the branch was a reinvention of digital banking solutions in the country as customers were exposed to a seamless world-class banking experience.

“The self-service branch is built with a wide range of phased modern banking facilities, which include humanoid robots equipped with Video Banking and Artificial Intelligence (AI),” said Adeduntan.

According to him, the device takes on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account update.

He said it also performed the role of Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.

“Other services include funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000.00 to N5,000,000.00, card services and management, cheque management, email and phone number update, amongst many others.

“With our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions.

“Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting You, our customers First,” he said.

Adeduntan also noted that the FirstBank Digital Experience Centre was piloted by the bank’s remodeled Adetokunbo Ademola branch, Victoria Island.

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