Telecommunication company, 9mobile, has compensated its subscribers with free airtime and data as compensation for the outage witnessed over the weekend.
A post on the telcos’ verified social media handle reads: “We are glad to announce that all our services have been restored. We sincerely apologize for any inconvenience. Here to serve you better. Stay connected with 9mobile”
Newsbeatng investigation revealed that 9mobile gave out 10 minutes of call and 100MB for data to the customers.
Commenting on the outage, Juergen Peschel, acting chief executive officer, 9mobile, apologised to customers and disclosed that it was caused by fibre cuts which its engineers worked to fix over the weekend.
“We apologise to all our customers that were affected by the weekend’s service outage. Excellence has always been the gold standard of our operations. To ensure that we fully restored services, our engineers worked throughout the weekend to address the issues. We reassure our stakeholders that we will not relent in providing excellent connectivity that enables you to do all you want to do,” Peschel said.