In a bid to deepen positive customer experience and create new opportunities for businesses to grow revenue, Fidelity Bank, in collaboration with OnePipe, on Wednesday launched payment gateway PayGatePlus at the Eko Hotel & Suites in Lagos.
PayGatePlus, which is an upgraded version of the legacy PayGate product by the bank, is a payment solution and a comprehensive embedded finance platform that empowers organisations in any sector to integrate financial services within their businesses and offerings.
The payment solution offers services such as web payments, virtual accounts, funds transfer, direct debit, balance inquiry, statement, online collections via NIBSS Instant Payment (NIP), BVN validation, direct credit, and Buy Now, Pay Later.
Speaking at the event, Nneka Onyeali-Ikpe, MD/CEO Fidelity Bank Plc represented by Stanley Amuchie, Executive Director/Chief Operations and Information Officer, Fidelity Bank Plc, said, “Innovation is a key pillar of our strategic framework and we are constantly looking for new ways of improving our processes and delighting our customers.
PayGatePlus will open more opportunities for revenue growth for our customers while improving their risk management processes and reduce their cost.”
“Everything we do as a financial organisation including the design of our products and services has the customer as our main focus. It is on this basis that we have worked very hard over the last few months, together with our technical partners to innovate a solution that enables businesses across different sectors to easily integrate financial services with their product offerings”.
Ope Adeoye, Founder and CEO of OnePipe, said the company is excited to be partnering once again with Fidelity to upgrade the payment gateway.
“Our core at OnePipe is to help businesses and partners achieve maximum operational excellence, deeper customer intimacy and ultimately revenue growth”, said Adeoye.
“These and more are the opportunities our partnership with Fidelity enables. PayGatePlus essentially provides merchants with the rails to deliver diverse financial services to their customers across a range of platforms namely: website, mobile app, social media and even in-store (in the case of retail outlets).”
The launch event featured a panel discussion on the topic “Embedded Financial Services as a driver for seamless Customer Experience”, which featured Chief Executive Officer, Interswitch Group, Akeem Lawal; Founder and CEO, OnePipe, Ope Adeoye; Divisional Head, Fintech and Telecoms, Fidelity Bank Plc, Nwanja Onyekwere; and Founder and CEO, Capricorn Digital Limited, Degbola Abudu.
“At Fidelity Bank, our mission is to make financial services easy and accessible to all our customers; we saw this collaboration as an opportunity to ensure our customers continue to enjoy their financial journey and do some more with all the amazing features of PayGatePlus,” Nwanja Onyekwere stated during the panel discussion.
Degbola Abudu, Founder and CEO of Capricorn Digital Limited, further added that the solution is a testament to the fact that banks like Fidelity Bank are forward-looking and see a future of payment as one that can only be achieved through collaboration. It also means the bank is recognising the importance of new distribution channels to its revenue.
Fidelity Bank is a full-fledged commercial bank operating in Nigeria with about six million customers who are serviced across its 250 business offices and digital banking channels. In 2021, the bank was recognised as the “Fastest Growing Bank” and “MSME & Entrepreneurship Financing Bank of the Year” at the 2021 BusinessDay Banks and Other Financial Institutions (BAFI) Awards.