NCC Boss Canvasses Responsible Use Of Artificial Intelligence 



As the world celebrates the World Consumer Rights Day(WCRD) and the global voice for consumers -Consumers International, chose the theme: Fair and Responsible AI for Consumers, the Nigerian Communications Commission(NCC) has canvassed responsible use of Artificial  Intelligence (AI) in the Nigerian digital space.

The Executive Vice Chairman and Chief Executive Officer(EVC/CEO) at NCC, Dr. Aminu Maida made the declaration on the occasion of the commemoration of the WCRD held at the Head Office of the Commission, Maitama, Abuja, north central Nigeria, Friday.  Dr. Maida was represented by the Executive Commissioner, Technical  Services(ECTS) Engr. Abraham Oshadami

“Consumers are the most important part of any business, and their protection is of utmost importance.” And the “World Consumer Rights Day is celebrated to raise awareness about the rights of consumers worldwide and protect them from unfair trade practices,” he began.

According to Dr. Maida, the history of World Consumer Rights Day dated back to 1962 with the introduction of four basic consumer rights by President John F. Kennedy in his speech to the US Congress,  including the right to safety, the right to be informed, the right to choose and the right to be heard.

Said Maida: “Consistent with the above, the Commission has over the years kept faith with this date to highlight the important position the telecom consumers occupy in the telecommunications ecosystem in Nigeria, in order to uphold the rights of consumer which have evolved over the years with additional new consumer rights like the right to privacy, the right to quality of service, the right to timely redress, right to action on disputed charges, right to fair complaint process and right to accurate billing.

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The Commission in alignment with the global trend adopted the theme for this years’ edition of World Consumer Rights Day as “Fair and Responsible Artificial Intelligence (AI) for the Consumer”

Artificial Intelligence (AI) is a phenomenon that has captured the imagination of scientists, engineers, and thinkers for decades. It represents the culmination of human innovation and the quest to create machines that can mimic human intelligence and problem-solving capabilities.

AI has already made significant inroads into our lives. From voice assistants that respond to our commands to recommendation algorithms that suggest what we should watch, read, or buy, AI is all around us. It’s driving innovation in healthcare, finance, transportation, and countless other fields.

“Conversely, with inordinate power comes great obligation. As we celebrate the advancements in AI, we must also grapple with ethical questions. How do we ensure that AI systems are fair and unbiased? How do we protect privacy in an age of data-driven AI? These are complex issues that require careful consideration.

“Fair and Responsible Artificial Intelligence (AI) for the Consumer”

Using AI responsibly is crucial in order to guarantee consumer trust and circumvent possible problems.

Responsible AI means using it in an ethical way throughout its development, deployment, and usage. This includes considering issues like bias, privacy, transparency, and accountability. According to reports, responsible AI aims to empower consumers, build trust, and minimize negative effects.

To this effect AI Developers need to be transparent about the data, algorithms, and models used in AI systems. This ensures that decisions made by AI can be explained and mistakes can be fixed to ensure everyone is treated fairly, regardless of their background. This helps prevent biased decisions or discrimination thereby promoting inclusivity and equality.

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Protecting citizens’ privacy is extremely important when using AI. Organizations should handle personal data responsibly, following strict privacy regulations. Respecting privacy builds trust in AI systems.

Responsible AI requires mechanisms for holding systems accountable and explaining their decisions. Consumers should understand how AI systems work and have a way to address issues or biases.

“The Commission in pursuit to join the global community to advance digital services and enhance quality communications infrastructure for the benefit of the citizenry conducted a globally acclaimed most transparent auction for 5G services in Nigeria firstly on December 13th 2021 and secondly on December 5th 2022. The first auction saw the emergence of MTN and MAFAB as the successful bidders while Airtel Networks Nigeria emerged as the sole bidder at the second auction.

“Since the emergence of these operators as providers of 5G services in Nigeria, there has been a steady growth in the development and deployment of AI systems and services and the Commission has been constantly ensuring that the growth is in the right direction that guarantees value addition to Consumer satisfaction and experience as well as ensuring economic growth.

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